Concierge FAQ's

What are Concierge services?

Concierge services are the answer to modern life’s challenge of too much to do and not enough time. You ask us to help you with your list of domestic chores and tasks, and we get them done while you focus on what’s important to you. Our services save you time, money and stress and help you achieve a better work life balance.

What are Indigo points?

Indigo points are the indigo currency and are used to pay for all our services. Rather than charge you a set hourly rate, we have devised a points system so that you pay a fair price for our different services. We don’t think you should pay the same amount for a highly qualified PA as you should for someone to pick up your dry-cleaning, and our pricing reflects this.

One indigo point equates to £2. You buy Indigo points in blocks of 10, and they are valid for six months.

How do I know how many points a service will cost?

When you log in to your account area you will be able to see a broad spectrum of costs. Whenever you request a job we will calculate the number of points you will use so you know exactly where you stand. We charge in 30 minute increments and won’t charge you for an hour’s work if it has only taken 30 minutes. Where possible, we will also try to do multiple tasks on one trip to save you money.

Why do I have to have an expense account as well?

Your expense account allows us to pay for one-off bills for items such as dry cleaning and grocery shopping and means you don’t have to have cash on you to pay for the handyman or stamps, or be at home to pay for a delivery. We will manage it for you.

Our unique client area keeps everything to do with payments hassle free. We will upload all receipts to your account page so you can easily view all the expense account transactions. There are no hidden fees.

What type of requests can Indigo undertake?

Please see the link below for our list of services which is by no means exhaustive! We love a challenge! Our philosophy is, just ask us anything and we’ll do our utmost to help.

Visit to Concierge Services >>

Why should I pay someone else to do the things I can already do?

Because we can save you time so that you can spend more time with your family and loved ones or leave you time to enjoy your hobbies instead of worrying about whether you’ve collected your dry-cleaning and done your grocery shopping!

Are there any requests or services that are not covered?

No. As long as your request is legal and ethical we will do our very best to make it happen as swiftly as possible. Just ask!

Will my personal details remain confidential?

Yes, your details will remain confidential and we will act with discretion at all times. We operate under a strict privacy policy that covers all issues such as data protection.

What are Indigo’s office hours?

We work from 9am to 5.30pm, but we are able to carry out tasks out of hours at a premium rate.

Can Indigo carry out tasks at weekends and out of hours?

We can undertake to carry out tasks out of normal office hours but this will be charge at a premium rate. We charge 1.5 times our normal rates for work between 5.30pm and 10pm, and we charge double time for work carried out from 10pm to 9am and at weekends and public holidays.

Can you organise for gifts/items to be sent over from the UK? If so how long will it take?

If you require something specific, let us know with as much advanced warning as possible and we will do our best to source it and find out timelines for delivery.

Can you organise gifts for family members that live in other parts of the world?

We will happily source items for anyone, anywhere. To avoid disappointment contact us with plenty of notice so we can discuss your needs and make sure it arrives on time.

If you do my grocery shopping what do you do if the supermarket is out of stock?

When you send us your shopping list we will ask if you want us to substitute out of stock items, if you wish we will make a sensible choice on your behalf. Occasionally no substitute can be made at the supermarket but we will do our best to source the item from elsewhere in Gibraltar.